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Training Course Summary:

This practical two day course will provide individuals with guidance in the skills and techniques essential to conducting successful selection interviews. Delegates will participate in a simulated interview role play to build confidence and reduce their anxiety when faced with an interview situation. Video will be used as an aid to delegate development and each delegate will be given a copy to take away with them for future reference.

By the end of this course you will be able to:

Identify the various recruitment options.
Plan and prepare for a selection interview.
Identify where you can improve your existing interview techniques and contribute to the interview process with increased confidence.
Project a professional image during the interview that puts the candidate at ease.
Specify the requirements of the job vacancy to be filled and maintain a focus on the interview's primary objectives.
Identify the criteria against which to select the most suitable candidate for the job vacancy and use an effective questioning technique to elicit information from the interviewee.
Understand how to assess potential in a candidate, and make effective decisions about each candidate based on the information gained during the interview.

Who Should Attend:

Suitable for managers, supervisors and HR professionals whose jobs require them to take part in the effective recruitment and selection interviewing process. The course would also benefit those who administer recruitment and need to have a good understanding of the recruitment and selection interview process. The course introduces a structured approach to help with preparation and planning and is ideal for those who are new to interviewing.

Training Course Overview/Content:

Attracting the Right Candidate

Defining the recruitment and selection process
Methods of recruitment - head-hunters, recruitment agencies,
the media and internal applications
The three key documents
Identifying your role and responsibilities
Preparing for Selection Interviews

Using job descriptions and person specifications
Common problems - how to prepare for them
Interview objectives
Structuring an interview plan for each candidate
The Interview Environment

Preparing the interview room
Selecting an appropriate interview time and venue
Style of interview - one-to-one, board, panel, who should attend etc.
Conducting Successful Interviews

Establishing an open environment in which the candidate is encouraged to open up
Overcoming barriers to communication
Building rapport quickly
Positive body language
Keeping the interview on track
The importance of employment legislation in successful interviewing - what not to ask
l Interview simulation - delegates will be given opportunities to conduct an interview in a supportive and risk-free environment
Effective Listening and Questioning

Questioning techniques - open and closed questions
Developing active listening skills
Probing questions - seeking clarification of answers
Note-taking - recording information for future use
Interview Review

Post-interview assessments
Reviewing candidate qualities, attributes and skills against predetermined criteria
Selecting the right candidate - evaluating performance, strengths and weaknesses
Personal Development

Formulating an action plan