Back to Search Results

Training Course Summary:

This highly interactive and inspirational training course will introduce you to new skills to develop your confidence and ability to work proactively.

The course provides an ideal opportunity to share experiences and interact with other PAs, and will enhance your professional development and improve performance by building on your communication, assertiveness and time management skills.

This course forms the second part of a three tier development path – please also refer to ‘The Essential Office Professional - Professional Skills for Administrators and Secretaries’ and ‘Professional Development for PAs and Executive Secretaries’ (see page 99) to ensure that this course is the most suitable for you


By the end of this course you will be able to:

Identify the qualities of a successful PA to become more effective and gain greater professional recognition for your valuable contribution.
Use your initiative and take on increased responsibility more confidently.
Explore ways to broaden the scope of your role, and achieve greater job fulfilment.
Enhance team performance and manage your own and your manager’s time more effectively.
Enhance the support you provide by anticipating needs and identifying areas for improvement.
Take control through improved planning and organise work on a basis of priorities.
Communicate assertively with managers and business contacts to obtain cooperation and results.
Deal effectively and positively with difficulties and conflicts.

Who Should Attend:

This two day course is designed for PAs, executive secretaries and office professionals who want to be more proactive and skilled in order to manage multiple responsibilities more effectively. More experienced/senior PAs may wish to consider ‘Professional Development for PAs and Executive Secretaries’.

Training Course Overview/Content:

What Makes a Successful PA?

Defining your role and what is required of a highly proficient PA
Identifying the skills and qualities for success
Completion of a SWOT analysis
Developing your role and determining the way forward
Understanding Your Manager’s Role

Contributing to your manager’s success
Defining your own and your Manager’s/Team’s objectives
Building a successful working relationship with your Manager and Team members
Practical Time and Self-management

The four steps to effective time management – setting realistic deadlines.
Managing your own and your Manager’s time – organisation and planning techniques that get you in control
Prioritising multiple tasks when everything is urgent
Meeting the needs and demands of more than one person
Identifying and avoiding ‘time stealers’ and correcting unproductive work habits
Communicating Effectively through Assertiveness

Effective listening and questioning skills
Building rapport in face-to-face communication
Identifying passive, aggressive and assertive behaviour
Saying ‘no’ without feeling guilty
Handling Difficult Behaviours, People & Situations

Interacting effectively at all levels – dealing with difficult people
Identifying and dealing with the underlying causes of difficult behaviour
Adopting an appropriate approach in a variety of situations
Taking greater control and responsibility
Personal Development

Accepting new responsibilities and challenges with confidence
An action plan to implement and monitor your development