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Training Course Summary:

What is it about

This very practical course covers the analytical processes involved in problem solving, how to draw up options for appropriate courses of action and how to communicate these actions effectively. You will look at preparing and presenting a business case, cascading information to other divisions in your organisation and learn how to deal with the issue of concerns and objections from colleagues

Who Should Attend:

This course will suit experienced PAs working with senior managers and those managing junior staff

Training Course Overview/Content:

• Analysis
Defining outcomes
Generating options for problem solving
Decision making
The analytical process
• Communication skills
Effectively communicating and implementing decisions
Writing a proposal or business case
Presenting a case orally
Overcoming objections and concerns
• Practical exercise
Case study example

What do I get out of it?
• Problem solving skills to resolve or improve business issues
• Techniques to propose a business case to management
• Ability to analyse business issues
• Skills to communicate decisions clearly to staff
• Confidence to overcome concerns and objections from colleagues