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Training Course Summary:

This challenging and practical two day course introduces participants to a range of change management principles, practices and techniques to ensure that implementation of change is successfully and seamlessly managed throughout the organisation.

By the end of this course you will be able to:

Identify the types of change that occur in organisations.
Identify the main components that are involved in planning change.
Appreciate the range of issues and complexities involved in change management.
Understand the main responsibilities when leading staff through periods of change.
Recognise the main barriers to change and establish how change can impact on managers and staff.
Create strategies for overcoming resistance to change.
Engage others to build their commitment to the required change.
Use a series of tools and techniques to analyse, introduce and monitor change.

Who Should Attend:

Suitable for managers and senior managers who lead the introduction of organisational change or who have the responsibility of implementing strategic change.

Training Course Overview/Content:

The Need for Change

Why organisations need to change - the strategic rationale
The nature and levels of change - from strategic to personal

The Change Context


The importance of understanding the context of change
Key elements in defining context: the change kaleidoscope
Organisation culture and the impact on change
Who will be affected by change? - stakeholder mapping

Implementation Options

The type of change to be introduced and the implications
Styles of managing change - which is most appropriate?
Change start points; top-down, bottom-up or pilot sites?
Change targets and objectives
The role of leaders and other change agents
Identifying change agents
Levers for managing change
The politics of change and the need to develop alliances
Overcoming individual barriers to change; the change curve
The importance of effective communication
Change tactics - ‘when’ and ‘how’ to change

Monitoring Progress and Maintaining Momentum

Appropriate measures and methods of review
Avoiding a return to the past

Personal Development

Developing your skills and competencies in change management
Personal action plan