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Training Course Summary:

This one-day course will show you how to manage both yourself and your manager to meet organisational objectives. It will teach you the personal and interpersonal skills to thrive in this demanding role, enabling you to manage others; gain support; handle conflict and negotiate effectively

Who Should Attend:

Those looking to enhance their visibility, interpersonal skills and personal impact in order to make a better contribution at work

Training Course Overview/Content:

• Self-management and personal effectiveness
Characteristics of effectiveness and high performance
Managing your behaviour and emotions.
Planning and prioritising to achieve goals at work and at home.
Developing coping mechanisms to thrive and succeed through change. Learning from experience.
• Persuading and influencing
Personal power skills: behaviour, voice and appearance
Think before you speak to get what you want.
Handling conflict. Negotiating skills. Receiving and giving criticism constructively.
• Managing your career
Setting goals and strategies.
Identifying strengths, weaknesses, opportunities and threats.
Increasing your visibility. Enlisting your manager’s support.
Making it happen
• Increased visibility and respect and recognition from others
• Clear goals for your work and personal life
• Time management skills to handle workload efficiently
• Communication skills to be assertive and persuasive
• Confidence to make a bigger contribution to your team’s performance