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Training Course Summary:

Increasingly, professional administrative staff have a key role to play in working in partnership with their manager(s). Delegates will refresh and develop their organisational and interpersonal skills to build their credibility and influence with management and support their manager(s) in a positive and proactive manner.

By the end of this course you will be able to:

Improve your communication skills, heighten your profile and enhance your influence within the management infrastructure.
Establish a working system with your manager(s) which optimises your influence over the management of their activities, agenda and resources.
Develop a close, open and honest working relationship with your manager(s) and other senior colleagues.
Organise your manager(s) and anticipate their needs effectively.
Effectively represent your manager(s) in their absence.

Who Should Attend:

Suitable for executive secretaries, PAs, office professionals and administrators working closely with one or more bosses. This course is of particular benefit to individuals who are supporting extremely busy and/or frequently absent managers.

Training Course Overview/Content:

Developing Your Skills for Today and Tomorrow

Defining your role and understanding the role of your manager(s)
Defining the needs of the office and the roles of other team members
Understanding how others see you
Developing Productive Relationships

Forging an effective working relationship
What do you want from your manager(s) and what does your manager(s) want from you?
The disorganised manager(s) - organising and coordinating your manager’s time
Acting on behalf of your manager(s) - making decisions
Assertiveness and Self-confidence

Recognising and overcoming barriers to communication
Developing an assertive and confident communication style
Dealing with difficult people and situations at work
Overcoming conflict
Persuading and Influencing Colleagues and Your Manager(s)

Developing a position of increased influence
Communicating with management and colleagues on an equal footing
Presenting your ideas at meetings and briefings
Personal Productivity and Time Management

Working proactively and using your initiative
Avoiding stress and burn out
Identifying active and reactive tasks
Organising yourself and planning your time
Stepping in to Support Your Manager(s)

Representing your manager(s) appropriately in a variety of situations
Deputising for your manager(s) in their absence
Networking within your department and outside
Personal Development

Formulating a personal action plan