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Training Course Summary:

Are you responsible for delivering a change programme or project?
• Are you interested in understanding what needs to be in place to support successful change?
• Are you finding it difficult to get people on board with your change?
• Have you ever wondered how great change leaders communicate during change?
• Would you like to know how to encourage those people, already supportive of your change, to become more active in helping you?
• Has resistance to change made you frustrated and prevented you from achieving your goals?
• Do you understand your own power base as a change agent?
• Are you interested in learning how organisational culture can impact your change?


Change is the new organisational certainty.

This course provides a unique opportunity for those actively involved in or contemplating change to understand the associated influences and risks, and to enhance their effectiveness in managing change.

Change agents will only be successful if they can help others interpret the benefits of change and apply them to their own perception of reality. The most successful change managers capture the imagination of others. A fundamental message underpinning the course is the need for change managers to support people on the journey of change.

This highly interactive two-day course will allow you to work with other change agents to share best practice and learn new techniques for supporting success.

Each day focuses on a different perspective – Day 1 looks at what needs to be in place for any change to be successful; Day 2 addresses the need to build robust relationships with key stakeholders.

You will be able to test your thinking on a realistic case study as well as your current change. You will be amazed at how many tools and techniques there are to help you towards success and through practice, discussion and feedback you will be able to develop your confidence to handle the realities of any change.

How will my company benefit?

Sadly, despite the best efforts of many motivated people working in organisational change, there is evidence that many changes fail to deliver the required benefits. In fact it has been suggested that this figure equates to 75% of changes. This figure becomes more significant when you consider the associated waste of time, effort, financial and human resources and goodwill.

This course will help organisational change agents to be more successful in managing change and delivering the required benefits. You will be guided through the event by learning consultants who have significant and successful experience as change agents and who will share their knowledge and tactics for success.

How will I benefit?

As a change agent, you may have become increasingly frustrated by the negative energy that you are required to expend in the face of resistance to your change project or programme. This course will help you to ensure that you have prepared the community for its journey through change and helped you to argue for the necessary support and resource to achieve a successful conclusion.

Sharing your experience with other like-minded people will help you develop our own capability as a change agent.

Pre-Requisites:

Leaders of change in their organisations who need to acquire and practice formal techniques for managing the change process.

Anyone ready to expand beyond the boundaries of project management or process improvement to consider a holistic view of sustainable change within their organisations

Training Course Overview/Content:

Introduction & Overview
You will be introduced to the other participants on the course, and to the format of the day. You will be asked to share the issues you would like to address to help you be more successful

The Realities of Change
Introduction exercise to share your current change projects with your fellow delegates

What is Change? - The act of becoming different
Change agents often refer to their change project as ‘the change’ assuming everyone understands what it really is. This session will help you to position your change and describe it in a way that is meaningful for others

Introduction to Case Study
You will work in groups to address the expected benefits and the issues arising from significant change project. A plenary session will ensure that all thinking is shared amongst the wider group.

Frameworks for Change
Short explanation of a holistic model of change. The critical success factors of the 5 stages will be identified and explored.
The roles and responsibilities which support success will be discussed. This will be followed by case study application

Identifying the Stakeholders
Main group exercise using workshop technique to identify the key stakeholders for the case study change project. The resulting list will be further explored to extract stakeholders who are directly or indirectly affected ‘change’ and those that are internal or external to the project.

Building the Vision for Change
Introduction to visioning technique and workshop application to describe the vision for the change project. The workshop will drive out the benefits measures for the change
Communications During Change 1 – How People React to Change
This interactive session will explore the ways in which people respond to change (the emotional cycle) and how this can affect their take-up of information. Application to your own change environment

Communications during Change 2 – Communication Techniques
Group discussion to identify the need for an effective communications strategy during the change period. This session builds on the discussion from the previous session and draws out the need for a formalised approach to communication. The role of facilitation to build commitment and trust in change will be explored. It is followed by case study application.

Review of Day and Key Learning
This short session will help position the learning from Day 1 of the course and encourage you to consider how you will apply the learning when you are back at work.

Welcome to Day 2

You will have a chance to share your learning from Day 1 and gain clarification of any issues that have arisen. We will remind you of Day 2 content. You will have realised by now that the sessions are like jigsaw pieces for success – they can only give you the full picture when they are all in place. They inter-relate and inter-connect.

Cultural Considerations
Organisational culture is a considerable issue for any change leader. Changes that embrace the existing paradigms are more likely to be successful than those that challenge the way the organisation operates. This session will share with you a way of assessing cultural fit, but also remind you that it will not be until the community really signs up to the change that you will be fully successful.

Building Teams for Change
Many experts in change suggest that it easier to make change happen when lots of people are involved. In this session we will look at the difference between teams that recommend things and those that have the day-to-day operational responsibility and we will think about how we might bridge the gap between them. We will also share a planning tool for implementation which helps people towards success.

Conflict, Power and Influence
Another piece of the jigsaw, but this time focused more on you as an individual. We will help you understand your own personal strengths when managing change and consider ways of enhancing this personal effectiveness. Always a popular session, we will apply the learning to your own change projects

Supporting Change –