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Training Course Summary:

This two day course has been designed to provide secretaries, administrators and PAs with the essential knowledge to effectively plan, implement and review projects. In addition, through attending this course, delegates will be able to gauge their level of communication, time management and problem solving, thus enabling them to refine these key skills.

By the end of this course you will be able to:

Clearly define what constitutes a project.
Plan, organise and document a project in a logical manner.
Use appropriate tools and documents in order to plan the project effectively and to minimise risk.
Demonstrate knowledge of delegation, time management, decision making and communication skills essential to effective project implementation.
Review and learn from strengths and weaknesses identified on completion of a project.
Influence people and negotiate solutions to problems which arise during your projects.

Who Should Attend:

Suitable for support staff that are new to the management of projects or who have had no formal training and want to have a formal grounding in project management. This course is not suitable for delegates already proficient in the use of standard project planning techniques.

Training Course Overview/Content:

What is a Project?

Defining what we mean by project working
Special features of projects
The role of the project manager - and others
Skills of the project manager
Effective team working within the project
Providing good internal customer service
Identifying the Project

Defining the project
Identifying the business benefits of the project
The Project Life Cycle

A four-stage approach to managing projects
Preparing and outlining the project
Setting and agreeing objectives, scope and constraints
Project Planning

Basic planning tools and techniques
Communication
Monitoring and controlling activities
Documentation standards and data display methods
Implementing the Project

Keeping activities on track
Planning and contributing to effective meetings
Making effective decisions
Dealing with requests for change
Handling other people and negotiating for what you want
Reviewing the Project

Measuring what actually happened against the plan
Learning lessons - both positive and negative
The importance of providing feedback
Closing down and moving on
Practical Exercises

Practical exercises will be carried out during the course to enable delegates to gain useful experience of the project management process and related skills, which can be used on return to the workplace.
Personal Development

Formulating an action plan