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Training Course Summary:

People management skills are often overlooked in favour of technical skills by project managers. However, effective people management, team management, influencing and communication skills, enable project managers to gain commitment from the project team and achieve the performance needed to successfully deliver against objectives.

This two day course will help delegates to develop their people management skills, both for people working full time on the project and people who have other responsibilities and demands on their time.

By the end of this course you will be able to:

Understand the role of the project leader in the management of people within the project.
Understand what makes a good people manager in projects
Understand the differences between managing part-time and full-time project team members.
Maximise the contribution, commitment and motivation of each individual in the project.
Improve your management of project team members, teams and stakeholders.
Communicate in a more persuasive manner with the different people involved in the project.
Explain complicated ideas, overcome obstacles and help remove obstacles through working with the team.
Apply appropriate leadership styles in different stages of the project life-cycle.
Set a clear direction for team members involved in the project.
Motivate individuals to achieve project success

Who Should Attend:

Suitable for individuals who manage projects and need to develop their people management skills.

Training Course Overview/Content:

People Management and the Project Manager’s Role

The importance of people management in projects
The skills required in managing people in projects
The line/project manager’s responsibilities for managing people
Leadership Styles in the Project Environment

The range of leadership styles
Criteria for deciding which style is appropriate
How to effectively use each style
The leadership styles generally needed for each life-cycle stage of the project
Building the Project Team

The difference between a project team and a work team
Mapping the project team
Stages of team development
Building team roles
Managing the Individual in Projects

Objective setting for project team members
Setting responsibilities and assigning accountability in projects
Using single point accountability to delegate and motivate
A process for effective delegation
Delegation - the do’s and don’ts
Motivating to Achieve Project Success

Recognising and avoiding de-motivational factors
Developing and building motivation
Using recognition within the project to motivate
Individual empowerment, when it is useful and when it is not
Persuasive and Influential Communication

Persuasive communication - gaining owners’ agreement
Ensuring your communication is clear, concise and clearly understood
Understanding and developing a more active and effective listening process
Enhancing your questioning skills
Difficult Situations - Influencing Senior Managers Successfully

Communicating difficult or sensitive messages and minimising conflict
Adopting the appropriate influencing style to gain cooperation from others
Managing conflict and dealing with difficult situations and people