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Training Course Summary:

Outline: The trend toward outsourcing non strategic business functions continues in an environment where low overheads are crucial. However, setting up framework agreements and managing the relationships are crucial to success. This course looks at the two key phases in relationships of this type. The first is selecting suppliers and agreeing terms and service levels. but, while creating the relationship is important, maintaining it is more. So the second stage looks at ongoing relationship managment and the handling of problems and change.

Who should attend? Any manager involved in the management of suppliers and outsources.

Course Objectives:
The overall objective of the course is to help managers derive the benefits that outsourcing promises, but often fails to deliver
Identify the crucial competencies required from prospective suppliers
Formulate an appropriate Request for Proposal (RFPs) / Request for Information (RFI)
Analyse and judge competing tenders
Design appropriate service level agreements
Handle service shortfalls
Negotiate changes in requirements
Deal with conflict at all levels in the relationship
Course Overview:
Types of outsourcing
RFP's / RFI
Contracts
Service level agreements
Negotiating skills
Communication with 3rd parties