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Training Course Summary:

This programme will enable managers to develop a range of skills, which can be used to maximise the performance of their people.

Who Should Attend:

Newly appointed managers and team leaders or those about to be promoted into management who are seeking an introduction to management techniques.

Training Course Overview/Content:

Introduction & Objectives

Being today’s manager
• Define the role of the manger
• Self assessment
• Setting standards for yourself and others
• Responsibilities, context and challenges
• Characteristics of an effective manager

The management process
• Agreeing goals
• Setting SMART objectives
• Action planning
• Involving the team
• Allocating work
• Supporting and monitoring results

Managing yourself and your time
• Time stealers
• Prioritising tasks
• Focusing on results

Developing your management style
• Using your personal style to maximise results
• Personal strengths and blind spots

Delegation and motivation
• Getting the best out of people
• Developing and 'stretching' people.

Managing people and performance
• Strategies for managing difficult people and situations
• Coaching for performance
• The performance management process

Action Planning

Review of Programme