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Training Course Summary:

Acquire the complete management toolkit.

Course Objectives:
Build a team for excellent workplace performance
Achieve positive results from difficult situations
Communicate with greater assurance to get your point across and achieve your objectives
Improve your own and others' impact
Get the best out of the team by developing an inclusive style based on listening and respect
Improve performance through effective feedback
Get things done through delegation

Who Should Attend:

Managers who have to manage others from any discipline who wish to learn, revise or develop their management technique - for the benefit of their own, their team and the organisation's performance.

Training Course Overview/Content:

The purpose and expectations of management - why is it so important?
What is a manager's role in relation to the task, team and individual
How should managers manage - 3 key management styles, what is your style, when is each style appropriate?
Team dynamics and leadership - what are the key components of effective teams
The essentials of self-management
How to manage performance of the team and the individual - role clarity, objective setting and review. The Importance of feeding back right - the difference between motivational and developmental feedback
Communication - gaining co-operation from your staff
How to deal with conduct and capability issues
Handling difficult situations assertively for positive outcomes
The principles of workplace motivation and what are the key elements of motivation
Interviewing skills for managers - ensuring you get the right person for the job
How to conduct an appraisal meeting, and why they are important to performance
How to coach your staff and provide support to help them achieve their own personal objectives for the benefit of the organisation
Delegating with trust and ensuring it gets done
Running a team meeting and facilitation techniques to make the meeting effective
Managing upwards - presenting your case to your peers and your own manager