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Training Course Summary:

This is a practical course and consists largely of syndicate work and exercises with the necessary ITIL theory for the examination. A pre-requisite for this course is the IT Service Management Foundation course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Practitioners course.

The Configuration Management Practitioners course prepares delegates for the Practitioner Certificate in Configuration Management. This course and the lecturers who deliver the course are all accredited by the ISEB.

The course follows the ISEB syllabus of 30% slide presentation and 70% exercise. syndicate and assignment work.

Delegates will learn how to
Plan for the implementation of Configuration Management
Design, implement maintain and manage a Configuration Management Database
(CMDB)
Define and manage Configuration Items (CIs) through their lifecycle
Define and agree CI types and standard configurations
Define, document, agree and implement Configuration processes and procedures
Be aware of the support tools and techniques available for the implementation of`Configuration Management and be able to indicate how improvements can be made
Prepare Configuration Management reports for distribution throughout the organisation and monitor and report on the major metrics of the Configuration process
Understand the interdependencies between Configuration Management and other IT and Service Management processes

Pre-Requisites:

A pre-requisite for this course is the IT Service Management Foundation Course and delegates must have obtained the ISEB/EXIN Foundation Certificate in IT Service Management before attending the Change Management Practitioners.

Training Course Overview/Content:

Introduction

Goals, objectives and scope
Continuous Service Improvement
Planning to Implement
Configuration Management Database

Business Data Modelling
Design, maintenance and management
Definition of configuration types and standard configurations
Definition and management of Configuration Items
Attributes and relationships
Tool requirement and procurement
Management reporting
Interface and support of other processes
Configuration Management Process

Definition and implementation
Key concepts
Key Performance Indicators and metrics
Management Information
Review and Audit
Roles and Responsibilities
Skills and qualities
Costs, benefits and problems

Qualifications:

ISEB Practitioner Certificate in Configuration Management