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Training Course Summary:

IPTT v4.0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations. IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification.The course revision number is skipping from v2.0 to v4.0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4.


Changes to the course are:


Module and Lesson Objectives have been refined to focus on troubleshooting knowledge and skills.
The modules on troubleshooting signalling problems has been redesigned for instructional effect.
Labs have been updated and converted to practice IPT-specific troubleshooting skills.
Topics and Labs have been refined to emphasize the most recent level 1 and 2 support issues experienced with IP Telephony support.
The lab topology has been updated
COURSE OBJECTIVES


After completing this course, the student should be able to:


Apply effective troubleshooting methods to resolve issues in complex IPT networks
Troubleshoot common Call Manager configuration, integration, and operation problems.
Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools.
Troubleshoot common router, switch, and gateway configuration; integration; and operation issues and problems in AVVID networks.
Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods.
Troubleshoot common Unity configuration, integration, and operation issues and problems.
Employ Cisco TAC as a troubleshooting and escalation tool.

Pre-Requisites:

CCNA, QOS or DQOS
Also recommended: CVOICE, CIPT

Who Should Attend:

Employees
Channel Partner/Reseller
Customers

Training Course Overview/Content:

Module 1 - Applying Troubleshooting Methods

Module 2 - Troubleshooting CallManager, Network, Signaling, and Dial Plans Troubleshooting the CallManager Signaling Architecture

Module 3 - Troubleshooting AVVID Components

Module 4 - Troubleshooting Network Infrastructure

Module 5 - Applying Quality of Service in VoIP Networks

Module 6 - Troubleshooting Unity Voice Mail Systems

Module 7 - Escalating Trouble Tickets to TAC

Qualifications:

This course is recommended in the preparation for the Cisco IP Telephony Troubleshooting exam (Cisco test no. 9E0-421). Counts towards:· Cisco IP Telephony Support Specialist