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Training Course Summary:

This practical and highly popular course rapidly develops the key skills and knowledge that enable the new and developing office professional to maximise their contribution to the manager, team and organisation.

The programme shows you how to plan and organise efficiently, develop confident communication skills and proactively contribute to the successful achievement of the organisation’s goals.

By the end of this course you will be able to:

Develop the skills and attributes of a first class office professional and make a greater contribution to your manager/team
Become more confident in using your initiative.
Become more proactive.
Communicate confidently and effectively with your manager, colleagues and other departments.
Deal with the difficulties and pressures of working for more than one person.
Prioritise between urgent and important tasks.
Plan, organise and manage your time more effectively.
Write professional correspondence with less instruction.

Who Should Attend:

Suitable for newly appointed administrators and secretaries. Individuals with more experience may wish to consider ‘Success Skills for Secretaries and Administrators’.

Training Course Overview/Content:

Supporting Your Manager/Department/Team

How you and your manager can work together to build a team
Balancing the demands of more than one manager
Prioritising your workload, being flexible when priorities change
Communicating Confidently and Positively

Communicating face-to-face with confidence
Projecting a confident and professional image
Effective listening skill
Organisation and Time Management

The four principal considerations of the office professional
Establishing effective procedures - organising diaries and follow up
Managing your time effectively - avoiding ‘time stealers’
Organising meetings - key tips
Working remotely under your own initiative
Writing Clearly and Concisely

Writing effectively from brief instructions
Writing on behalf of others
Avoiding common mistakes
Personal Development

Formulating an action plan