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Training Course: Cisco IP Contact Center Product Training (IPCCF) v5.0

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Training Course Code: IPCCF
Training Duration: 5 days.
Price: £1,795

Training Course Summary:

This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 5.0, CallManager 3.3 and CRS 3.1


After completing this course, students will be able to:


ACCURATELY EXPLAIN THE IPCC SOLUTION CONCEPT
IDENTIFY SOLUTION MODELS AND THEIR ISSUES
BUILD A "CLEAN ORDER" FOR AN IPCC SOLUTION
DESIGN AN IPCC SOLUTION USING ALL APPLICABLE COMPONENTS
INSTALL, CONFIGURE, TEST, AND MAINTAIN IPCC COMPONENTS FOR THE SINGLE-SITE ENVIRONMENT
FORMULATE AND IMPLEMENT IPCC CALL FLOWS AND ROUTING
USE CISCO'S STANDARD IPCC DEPLOYMENT TOOLS
TROUBLESHOOT THE IPCC SOLUTION SET

Pre-Requisites:

Attendance and Completion of ICMPT (ICM Product Training)
Attendance and Completion of Call Manager
Recommended Attendance and Completion of CRSD

Who Should Attend:

System Engineers
Channel Partner/Reseller
Customers
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