Training Course: Cisco IP Contact Centre

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Training Course Code: IPCC
Training Duration: 3 days.
Price: £1,195

Training Course Summary:

This three-day course is intended for personnel who will implement, configure and support the Cisco IPCC Product. This course is based on the 4.6.1 ICM Release plus CCM 3.1(2c) release.

Pre-Requisites:

Delegates are required to meet the following prerequisites:· Completion of ICMPT, Cisco ICM Product Training. · Completion of CIPT, Cisco IP Telephony.

Training Course Overview/Content:

The course covers the following topics:- IPCC Overview - Call Flows - Case Study - Configure Call Manager for ICM - Configure ICM for Call Manager - Configure ICM for IPCC - Configure CCM PG - CTI Desktop, p> Scripting - Add New IPCC Call Center - IPCC PG Troubleshooting - Reporting

Qualifications:

There is currently no exam following this course.

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