Back to Search Results

Training Course Summary:

This is a nationally-recognised Certificate issued by the Institute of Leadership and Management (ILM) which will enable participants to develop a range of coaching skills to maximise staff performance. Participants should attend all workshops, write a work-based assignment using knowledge gained from the programme, usually 750-1000 words and keep a coaching diary to record skill development, usually no more than 500 words and coach one or more members of staff for a minimum of 6 hours.

Who Should Attend:

Team leaders or first line managers who already have a management qualification or several years experience.

Training Course Overview/Content:

Introduction and Objectives

Induction
• The assessment process
• Resources available
• Roles and responsibilities
• Learning and study skills

Good practice in coaching
• Nature and role of coaching
• Characteristics of an effective coach
• The coaching relationship
• Coaching in a diverse workplace

Learning styles and barriers to effective learning
• Overcoming practical barriers to learning
• How different people learn
• Selecting the best coaching style for each person
• Factors which inhibit learning
• Strategies to overcome personal learning barriers

Evaluate and plan the use of resources
• Range and value of different learning resources
• The coaching location
• Health and safety issues
• Referring on when the coachee requires help beyond your scope

Communication Skills in Coaching
• Difference between training and coaching
• Listening and questioning skills
• Body language
• Giving and receiving feedback
• Encouraging the learner Sub-Topic

Record and Assess Learning
• Importance of coaching records
• Progress monitoring methodologies
• Assessment techniques and purpose
• Range of learning opportunities
• Strategies for reviewing your performance as coach
• Keeping everyone in the loop

Agree goals for coaching
• Fitting individual development needs to organisational goals
• Aspects of occupational development best served through coaching
• Alternative learning modes to support staff development

Planning a Coaching Programme
• Nature of knowledge and skills, different types of skills
• Techniques for assessing existing skills and knowledge
• Strategies for developing an effective coaching plan
• Risk assessment

Undertake Coaching in the Workplace
• Good practice in coaching
• Evaluate and plan the use of resources
• Communication skills
• Record and assess learning through coaching
• Agree learning goals with coachee
• Plan a learning programme
• Use a coaching diary to record coaching activity and reflect on own performance