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Training Course Summary:

This two day course enables delegates to enhance their interpersonal skills and so improve working relationships. Delegates will develop an insight into how others see them and increase their options when dealing with conflict, low morale, poor motivation or work-related problems.

By the end of this course you will be able to:

Identify your personal behavioural style and its effect on the performance of yourself, your team and colleagues.
Recognise human dynamics at work within a team and contribute in a more productive manner as a team leader.
Communicate and negotiate in a more persuasive and compelling style.
Adopt an appropriate style of interpersonal behaviour for the variety of interactions you complete during a working day.
Enhance the performance and motivation of your team and individual team members through improved managerial communication skills.
Identify a series of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships.

Who Should Attend:

Suitable for supervisors, team leaders and newly appointed managers across all functions and industries who are looking to improve their interpersonal skills in order to develop better working relationships. For those with specific needs we also offer specialised courses in ‘Dealing with Stress and Conflicting Needs’ and ‘Handling People and Difficult Situations’.

Training Course Overview/Content:

Increasing Self-awareness

An examination of different behaviour styles
Learning to view people as the key to your success
The effect of our behaviour on the performance of others
The psychology of human interaction
Interpersonal Communication

The importance of effective interpersonal communication
The barriers to communication - physical barriers, mental preconceptions, etc.
Enhancing your listening and questioning technique
Avoiding ambiguity and misunderstandings - sending the correct messages
Non-verbal communication - positive body language
Communicating - one-to-one - informally - at meetings
Using your skills to negotiate with others
Effective Team Building

The dynamics of successful team interaction - building a strong team spirit
Forging a positive, cooperative team from a group of individuals
Exploiting the strengths of team members for the good of the team
Working with Others

Gaining influence - getting colleagues to want to work with you
Assuming a confident and persuasive approach to your dealings with others
Contributing to the team decision-making process
Creative decision making - utilising other team members
Handling Difficult Situations

Dealing with conflict - amongst colleagues, with supervisors and clients
Maintaining discipline
Respecting the rights, feelings and dignity of others
Communicating difficult/personal news
Practical Sessions

Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered.
Personal Development

Formulating an action plan