Training Course: Cisco ICMNAM Troubleshooting

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Training Course Code: ICMT
Training Duration: 2 days.
Price: £995

Training Course Summary:

This two-day instructor led course focuses on the concepts/tools necessary to allow for the proper troubleshooting of either a NAM implementation or a stand-alone ICM implementation of the Cisco ICM product.

Pre-Requisites:

Delegates are required to meet the following prerequisites:· Must have completed ICMPT, ICM/NAM Product Training. · Must have completed ICMSA, ICM/NAM System Administration.

Training Course Overview/Content:

· Review of ICM Components, Processes, and Inter-Process Communications · Review of ICM Fault Tolerance · Alarms & Event Management · Troubleshooting Methodology · Troubleshooting Tools and Techniques - Verifying System Information - Database Tools - NT / TCP/IP Tools - Remote Access Troubleshooting - ICM Tools

Qualifications:

· There is currently no exam following this course.

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