Training Course: Cisco ICM NAM Product Training (ICMPT) v5.0

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Training Course Code: ICMPT
Training Duration: 5 days.
Price: £1,795

Training Course Summary:

This 5-day course is intended for personnel within the call center environment who will have day-to-day interaction with the ICM/NAM products from Cisco. The course covers ICM/NAM configuration, basic scripting, and basic reporting, as well as an overview of the ICM product, routing, pre, post and translation routing.

Pre-Requisites:

Basic knowledge of MS Windows-NT Server
Familiarity with your call center operations (ACD, Network, and any IVR implementations)
ICM Overview and Intro to Designing your ICM Application

Who Should Attend:

This course is designed for Call Center Managers, Product Managers, Console Operators, Telecom Analysts, Application Developers and other individuals responsible for:

Designing and implementing the ICM configuration
Designing and monitoring ICM scripts
Designing and generating ICM reports

Training Course Overview/Content:

Executive Overview

Configuration & Scripting

Reporting & Monitoring

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