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Training Course Summary:

This course is designed to help resolve the queries and questions arising from the use of Lotus Notes.

Who Should Attend

This three day instructor-led course is designed for Domino and Notes help desk and end-user support personnel. The course teaches how to use the resources available to find solutions to the most common Notes and Domino R5 end-user errors, problems and frequently asked questions (FAQ).

Course Participants will learn the skills necessary to administer Domino and Notes R5 users and clients, troubleshoot Notes mail, Calendaring and scheduling and look after aspects of database management.

What You Will Learn

This course will enable course participants to use available resources to find solutions to the most common Notes and Domino 5.0 queries, and thus resolve end user errors, problems, and frequently-asked questions (FAQs).

Pre-Requisites:

The prerequisites for this course include:

Completion of the following Notes 5.0 end user courseware in instructor-led or CBT format:

Introducing Notes, Extending Notes, Working in Domino Databases, Calendaring and Scheduling

Working knowledge of operating systems (Win95, WinNT, etc.)

Understanding of networking communications

Familiarity with the Internet, World Wide Web, and browsers

Three months experience using Notes as an end user or support person

Training Course Overview/Content:

By the end of this course, the student should be able to:

Describe the Domino/Notes architecture

Install, set up, and upgrade Notes client workstations

Set up and customize the Notes client work environment

Use Notes support references and resources

Manage and maintain Notes databases

Troubleshoot common Notes Mail end user problems

Set up and troubleshoot remote Notes end users Set up and troubleshoot end user replication

Troubleshoot common Calendaring and Scheduling end user problems

Set up and troubleshoot Web users