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Training Course Summary:

This five-day practical "hands-on" course is aimed at students with a minimum of six months experience in supporting desktop Internet applications (browsers, FTP clients, etc.) and who wish to further develop their technical skills in web technologies. This course will produce a competent Internet/Intranet support technician, capable of taking and passing the i-Net+ Certification exam

Pre-Requisites:

Delegates are required to meet the following prerequisites:
• Experience of desktop software PC support, perhaps gained through GTS "A+ Software Support Skills" or similar training.•
• Some basic experience of supporting web clients (browser, FTP, etc.) would be an advantage.• Good working knowledge of networking hardware and software (with Windows 98 or Windows NT) to the standard of Network+ Certification, Microsoft’s "Networking Technologies" or Novell’s "Networking Essentials" tests.

Who Should Attend:

This course is intended for delegates with the responsibility for installing, maintaining and troubleshooting Internet and Intranet systems.

Training Course Overview/Content:

Introduction and Internet structure
• History and development of the Internet
• Routers and other Internet devices
• Internet backbones, Connecting to the Internet

Development of TCP/IP
• Packet switching networks
• The TCP/IP protocol suite
• TCP/IP as an open standard

Configuring TCP/IP
• IP addresses, Subnet mask
• Default gateway
• Resolving an IP address to a hardware address
• Applying for a network address
• Creating subnets

DHCP and automatic IP configuration
• DHCP server, DHCP client initialisation

Host names and FQDNs
• Host names
• FQDNs
• Host files
• DNS
• Name resolution process

BIOS name resolution
• NetBIOS names
• Name discovery
• Using an LMHOSTS file
• WINS servers Web Service (HTTP)
• Client configuration, Server configuration
• URLs
• Search engines
• Plug-ins and multimedia extensions

Internet mail (SMTP, POP3 & IMAP)
• Client configuration, Server configuration
• Encoding using MIME and UUencode
• List servers

News Service (NNTP)
• Client configuration, Server configuration

File Transfer Protocol Service (FTP)
• Client configuration, Server configuration

Other Services
• Telnet clients and servers
• Directory services (LDAP), Database services

Security
• Proxy servers and Firewalls , Virus protection
• Encryption – private and public keys
• Certificates, Digital signatures
• Logging, Auditing, Virtual Private Networks

Development
• Compare development languages
• Database connectivity
• HTML language, HTML editors and tagging Business concepts and e-commerce
• E-commerce servers
• Legal and regulatory issues
• Securing domain names

Troubleshooting and testing
• Tools and techniques