Training Course: A+ PC Hardware Support Skills

Training Course Summary:

This five-day practical “hands-on” course will teach support newcomers the essentials of installing and troubleshooting all types of PC hardware

Pre-Requisites:

Delegates are required to meet the following prerequisites:
• Completion of G001 - PC Fundamentals course or equivalent knowledge
• Ability to recognise the main components of a PC and different data media such as floppy disks and CD-ROM
• Have an understanding of DOS file conventions and directory structures
• Be familiar with Windows and Windows Applications
• Able to use Windows File Manager or Explorer
• Able to use the DIR, COPY, REN, DEL, MD, CD, RD commands
• Able to use the DOS editor to create text and batch files
• To be safety conscious and will adhere to all directions and instructions concerned with working with live equipment

Who Should Attend:

This is the essential foundation course for newcomers to PC support and provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills.

Training Course Overview/Content:

Hardware basics
• PC Functions and Components
• Tools and Equipment

System configuration
• BIOS
• BIOS/CMOS Settings
• System Resources

Safety and preventative maintenance
• Cleaning and Preventative Maintenance
• Environmental Issues
• High Voltage Equipment
• Disposal and Handling
• ESD

Installing, upgrading and troubleshooting
• Field Replaceable Units
• IDE Devices
• SCSI Devices
• Peripheral Devices
• Troubleshooting and Optimisation

Motherboards and components
• Processors
• Memory
• Motherboard Architecture Printers
• Printer Types
• Printer Connections, Configurations and Troubleshooting

Laptop PCs
• Differences Between a Laptop and a Standard PC

Networking
• Network Concepts
• Network Cards and Cables
• Networking Standards

Customer Service Techniques
• Customer Guidance and Giving Feedback

Qualifications:

Recommended as preparation for exam(s):
• Recommended as preparation for A+ Core exam (test no. 220-301).