Training Course Summary:

This instructor led course will give delegates a full understanding of the skills and techniques required to install and support Windows 98, Windows NT, Windows 2000 and Windows XP.

This foundation course prepares newcomers to PC support and provides students with training in PC software installation and support skills.

Pre-Requisites:

Delegates are required to meet the following prerequisites:
• Completion of PC Fundamentals or equivalent knowledge
• Ability to recognise the main components of a PC and different data media such as floppy disks and CD-ROM
• Have an understanding of DOS file conventions and directory structures
• Be familiar with Windows and Windows Applications
• Able to use Windows File Manager or Explorer
• Able to use the DIR, COPY, REN, DEL, MD, CD, RD commands
• Able to use the DOS editor to create text and batch files

Who Should Attend:

This course is intended for newcomers to PC support and provides delegates with training in PC software installation and support skills.

Note: There is a lot of content to be covered within this course, and therefore some evening study may be required.

Training Course Overview/Content:

Operating System Basics
• Operating System Basics

Windows 98
• Introduction to Windows 98
• Installing Windows 98
• The Windows 98 Boot Process
• Navigating Windows 98
• Windows File and Disk Management
• Running Applications in Windows 98
• Configuring Windows 98
• Windows 98 Printing
• Networking the Operating System

Windows NT Workstation
• Features of Windows NT
• Installing Windows NT
• The Windows NT Boot Process
• Configuring NT Workstation
• User Account Management
• Managing Disk Resources
• Managing Files
• Troubleshooting Windows NT Windows 2000
• Overview of Windows 2000
• Installing Windows 2000
• The Windows 2000 Boot Process
• Configuring Windows 2000
• Disk and Storage Management
• Managing Users and Groups
• Windows 2000 Security
• Troubleshooting and Optimising Windows 2000

Windows XP
• Overview of Windows XP
• Installing Windows XP
• Administering Windows XP

Networking and the Internet
• Networking
• The Internet

Windows Me
• Windows Millennium Edition

Qualifications:

Recommended as preparation for exam(s):
• A+ Certification Operating System Technologies exam (test no. 220-302).