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Training Course Summary:

This one-day instructor led course will teach delegates the essential skills of personal computer operation, providing a valuable introduction for both users and support newcomers.

Pre-Requisites:

Delegates are required to meet the following prerequisites:
• Able to use a PC keyboard
• Familiarity with Enter and Return keys, the CAPS Lock, the Shift keys and Backspace
• Able to use the mouse

Training Course Overview/Content:

PC hardware
• Introduction to hardware
• The system unit
• The motherboard
• The processor
• Measurements of performance
• Memory
• RAM & System RAM
• Cache memory
• DRAM, SRAM & ROM
• Expansion slots
• Power supply
• Hard disk drives & Floppy disk drives
• Write-protecting a floppy disk
• Display adapters
• Monitors
• Units of measurement
• Summary of abbreviations

Keyboards, mice, printers and peripherals
• Introduction to the keyboard & mouse
• Secondary mouse button
• Dot matrix printers, Ink jet or bubble jet printers and Laser printers
• Tape streamers and CD-ROMs
• Removable storage

DOS (the Disk Operating System)
• Introduction to software & applications software
• Operating systems
• MS-DOS
• The start-up process
• Loading the operating system
• Resetting the system
• Working with MS-DOS & The DOS prompt
• The cursor
• Correcting typing errors
• Case sensitivity & Spacing
• Typical error messages
• Stopping a DOS command
• Internal and external DOS commands
• Help DOS file structure
• Directory structure
• Default drives
• Directories and the DOS prompt
• Changing the current directory
• Creating sub-directories and displaying the directory structure
• Removing a sub-directory
• MS-DOS filenames
• Paths to file & Path shortcuts
• Saving and opening files
• Using global filename characters - wildcards
• Listing files and directories
• Renaming & Deleting files
• Sample directory structure

Other useful DOS commands
• Preparing a disk for use with DOS
• Making a copy of a floppy disk (DISKCOPY)
• Recovering a deleted file
• Changing the DOS command prompt & DOS path

Windows 9x
• Introduction to Windows & Windows versions
• Features of Windows 9x
• Using Windows 9x
• Windows 9x start-up and desktop
• Windows terminology
• Using Windows and the mouse
• Getting help

Managing programs
• The Start & Programs Menu
• StartUp folder
• Documents menu items
• Opening a recently used document
• Clearing contents of the document menu
• Settings menu
• Using Find & Help
• Using Run
• Shutting down Windows 9x
• Creating shortcuts
• Switching between active programs
• Customising the Task Bar & Start Menu
• Adding new items to the Start Menu Working with files and folders
• Files and folders in Windows 9x
• Using menu commands to create, copy, move, rename and delete folders
• How Windows 9x deals with duplicate folder names
• Using drag and drop
• Changing the appearance of items in a folder
• Sharing folders
• Windows 9x file names
• Displaying file extensions
• Finding files
• Renaming, moving, copying and deleting files
• Undoing file operations
• Using the Recycle Bin
• Formatting floppy disks & copying floppy disks
• Creating shortcuts to files on the desktop

Configuring Windows 9x
• Using the Control Panel
• Changing mouse properties
• Changing display properties
• Changing the appearance of the desktop
• Setting the system date and time
• Adding a printer, modifying printer settings and using network printers