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Training Course Summary:

This course is of particular relevance to managers and supervisors who wish to develop a more effective non-directive leadership style, and who often face group situations. It is also excellent for those from any level who have to participate in difficult group situations, and wish to achieve more from them.
Benefits:


Develop the skills needed to handle difficult situations confidently, and know how to facilitate complicated and challenging group situations
Learn how to handle people, groups and meetings in a professional and confident manner, and guide them to a successful conclusion
Find out how to turn group scenarios into powerful problem solving situations

Training Course Overview/Content:

The role of the facilitator
Appreciate the difference between "process" and "content"
The skills required
Understand group dynamics
Levels of intervention
Determine the skills required
Agree what is expected from the facilitator
People and task issues
The ability to stay neutral when necessary
What does and doesn't work
Develop mental resilience
Be firm without causing upset
Handle difficult situations
The emotional cycle of change
Catalytic skills
Interventions that stimulate the process
Establish ground rules
Problem solving techniques
The mastery ladder