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Training Course Summary:

Evaluation is an essential part of measuring the impact of any organisation’s learning and development programme, but often the most neglected. According to research, all most three quarters of organisations that use the 'happy sheet' as the only means of evaluating their investment in training activities. Whilst these reveal the more immediate benefits, measuring the actual power and value of benefits such as higher competence, improved technical and behavioural skills are harder to quantify. Successful evaluation should address the needs of the organisation, measure whether or not these needs were met and quantify these tangible benefits and the return on investment. Participants on this programme will gain a clear understanding of the evaluation process and how it can help with future training projects.

Who Should Attend:

Anyone who is required to analyse training needs and implement effective evaluation of training.

Training Course Overview/Content:

Introduction & Objectives

Defining Evaluation
• What is it?
• Why do we need to evaluate?

How evaluation fits into the training process
• Preparing for evaluation
• Set measurable and realistic performance objectives
• Managing stakeholders' expectations

Evaluation methods
• Which methods are suitable for each level?
• Pros and cons of each
• Designing learner evaluations
• Analysing learner evaluations
• Measuring performance after training
Evaluation model
• Kirkpatrick 4 stage model
• Philips ROI model
• Which levels are relevant to me?
• Scriven Focus On Outcomes model
• Stufflebeam CIPP model

Presenting results
• Establishing the costs and benefits of training and development activities
• Return on investment
• Indirect benefits

Case study

Review of Programme