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Training Course Summary:

Swamped by work, juggling tasks and under conflicting pressures? Managers are often left untrained and not given the right skills and development to overcome these obstacles.

Course Objectives:
Discover what the manager's role is and how important it is to team performance
Lead, motivate and develop your team and yourself to ensure performance is optimised through different management styles
Positively handle 'difficult' people and 'difficult' situations to turn them into positive results
Delegate effectively and why it is so vital to your own and organisation success

Who Should Attend:

Newly promoted, or soon to be promoted, managers from all disciplines and backgrounds, but who wish to benefit from the residential location.

Training Course Overview/Content:

The purpose and responsibilities of management. What your internal customer expects
The relationship between the task, the team and the individual
How to build better teams and understand individuals to improve workplace performance
Management style - which behaviour works and when
Developing a more participative style in order to gain buy-in from your team
Communicating with impact to increase responsiveness
Facilitation techniques for managers. Developing the 'pull' style to gain 'buy-in' from your staff
Running team meetings for better results
Time Management - maximising your time and that of the team
Performance management - setting SMARTER objectives and reviewing progress
Motivation techniques
Delegating for achievement - a winning 5 part structure that minimises risk
Delivering quality feedback, as a motivational and developmental tool
The difference between conduct and capability issues
Handling difficult situations in order to improve team and individual performance
Assertive behaviours and the management of expectations
Making your case professionally and influencing your manager
How to run an effective appraisal session
An introduction to development and coaching skills
Action planning for implementing skills learnt at work