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Training Course Summary:

Secretarial development has led to an increasing number of secretaries taking on managerial responsibility. This course provides an awareness of the key management skills needed by secretaries and assistants who are facing fundamental changes in the way they work. The role of the manager is discussed and effective objective setting and delegation explored. Through role plays and questionnaires, delegates learn to deal with difficult situations using effective communication and assertive techniques

What You Will Learn
What and whom secretaries manage
The role and responsibilities of an office manager
Increasing productivity and efficiency
Providing effective systems and procedures
Improving communication
Planning and organising projects
Problem solving and decision making
Working with others to achieve results
Positive management: a problem-solving approach to issues and conflicts.

Who Should Attend:

Executive secretaries, PAs and administrators who are responsible for organising the office and taking on an increasing amount of managerial responsibility.