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Training Course Summary:

This course is about improving yourself in life and in work through a deeper understanding of human behaviour. By getting to grips with you own emotional reactions and better understanding the emotional triggers of others, you will drastically improve your ability to grasp what is actually driving a given situation and adapt your behaviour to gain the most beneficial outcome.

What do I get out of it?

Improved management and leadership through greater understanding of the cause and effect of emotions
• An understanding of the five elements of emotional intelligence - self-awareness, self-regulation, motivation, empathy and adeptness in relationships
• The ability to use emotional intelligence and related skills to achieve specific goals

Who Should Attend:

Those with management responsibility wishing to explore new ways of handling and understanding interpersonal relationships and the motivation of others. Particularly useful for those who struggle to understand some of their team or who find themselves surprised by colleagues’ actions.

Training Course Overview/Content:

Understanding emotions: what is emotion and where does emotion come from; the difference between emotions and feelings; what exactly is emotional intelligence; recognising and understanding our own and other people’s emotions; the role of emotions and feelings in decision-making. How to manage one’s internal states, impulses and resources; how to control disruptive emotions.
• Personal competencies: identifying and assessing the personal competencies of EQ; cultivating self-awareness and the ability to control our own feelings; how to have a flexible and adaptive approach to change; cultivating awareness of others’ feelings, needs and concerns; empathy – its essential role in managing and leading others; building collaborative relationships; resolving emotional exchanges in conflict situations.
• Skills development: the social skills of influence, communication and conflict management; building trust and commitment by emotional allegiance; the empathic response; the art of non-judgemental and reflective listening; drawing out facts, feelings and meaning in an emotionally charged situation.