Back to Search Results

Training Course Summary:

This intensive programme offers real practical tools for delegating work, both upwards and downwards. The programme analyses every task normally undertaken by you and considers whether, how and to whom each of those tasks might be delegated.

Who Should Attend:

Anybody who is part of a team and recognises the need to delegate more so they can concentrate on their own personal and departmental development.

Training Course Overview/Content:

Introduction & Objectives

Why delegate?
• To reduce one’s own workload
• To make sure that there is cover in the event of absence
• To develop and broaden the skills in the team
• To increase understanding within a team

Barriers to effective delegation
• Complexity of what is to be delegated
• Lack of confidence in those to whom one is delegating
• Inexperience of those to whom one is delegating
• Interference from above

Planning delegation
• Which tasks to delegate
• To whom they should be delegated

Human issues
• A reluctance to admit that someone else might know more than you
• A fear of being criticised or undermined
• A fear of not getting the credit
• A fear of other team members advancing too quickly
• Jealousy, pettiness and narrow-mindedness
• A feeling that they won’t do the job as well as you do

Situational analysis
• Telling
• Selling
• Consulting
• Delegating

How to delegate: the four methods
• Briefing
• Demonstrating
• Coaching
• Developing

Factors affecting the method chosen
• Task difficulty
• Task risk
• Individual ability
• Individual attitude

Achieving the desired results
• Defining the goal
• Giving the rationale
• Giving clear guidelines
• Checking understanding
• Building confidence

6 tips for effective delegation
• Analysing the task realistically
• Being consistent
• Giving support to those who report to you
• Reinforcing the sense of responsibility to those who report to you
• Handling mistakes constructively
• Maintaining a broad perspective