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Training Course Summary:

This two day course has been designed to enable administrators to enhance their personal effectiveness and working practices, build stronger relationships, broaden their contribution to the team and achieve excellence in the service they provide to colleagues and customers.

By the end of this course you will be able to:

Define the objectives of your role and the skills and qualities essential to your success as an effective administrator.
Effectively plan and prioritise your workload and identify areas for improvement in your current working practices, systems and procedures.
Enhance your role and contribution as a team member, build stronger relationships and effectively handle confrontation and difficult situations.
Develop effective interpersonal skills.
Enhance personal performance and interact assertively with others.
Prepare and write accurate and clear text.
Enhance your credibility with your manager.

Who Should Attend:

Suitable for those who want an intensive introduction to effective administration and who are looking to increase their skills and contribution.

Training Course Overview/Content:

Introduction

What makes an effective administrator - the skills, qualities and attributes required for success
How to meet the needs of your internal/external customers
Impressive Organisational Skills

Developing your role and contribution to the organisation - working to clear goals and objectives
Developing a stronger sense of time and planning
Identifying urgent versus important tasks and realistic deadlines
Establishing and completing priorities every day
Controlling time wasters and interruptions
Dealing with disorganised people
Time management - reviewing your current systems and procedures
Effective Communication Skills

Recognising and overcoming the barriers to effective communication
Communicating with confidence
Enhancing listening and questioning skills
Persuading and influencing others
Assertive communication - saying ‘no’ and still being effective
Dealing effectively with difficult people
The key to effective written communication
Enhanced Interpersonal and Team Working Skills

Identifying your interpersonal skills style
Understanding the effect of your behavioural style on others
Maintaining and building good relations with colleagues and customers
Recognise the strengths of other team members
Maximising your contribution to the team
Solving problems and making effective decisions
Encouraging your manager to delegate more
Personal Development

Formulating a personal action plan