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Training Course Summary:

There are few things more damaging to productivity than conflict within an organisation.

Benefits:


Produce positive change and promote collaboration through managing conflict
Understand the root causes of all forms of conflict, how conflict manifests itself and how to resolve it
Recognise the signs of conflict emerging in a team situation and 'nip it in the bud' to stop it diminishing productivity
Confront people in a way that minimises defensiveness and hostility, every time
Control your own anxiety, anger and fear in a conflict situation to build trust and respect

Who Should Attend:

Those who are, or expect to experience conflict in the workplace.

Training Course Overview/Content:

Recognise and understand
Learn the seven home truths of conflict
Know the two primary reasons why conflict occurs
Spot the red flags which indicate conflict is brewing
Uncover the seven types of conflict and learn different strategies for dealing with them
Dissolve and resolve
Work through the seven steps to co-operative resolution
Learn the essential rules for open communication
Discover proven ways to prevent conflict from escalating
Separate the person from the problem - what this means and how to do it
Mediate effectively in a conflict situation
Behaviours and barriers
Break the automatic link between emotions and actions
Use the power of influence to overcome obstacles
Build trust and respect