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Training Course Summary:

CVOICE 4.2 is the first course in the Cisco Voice Professional Curriculum, a curriculum track that starts at the basics of packetized voice and builds up to a true voice professional level.

CVOICE lays the foundation for gaining hand-on skills and significant understanding of packet telephony by presenting the technologies that are common for both Enterprise and Service Provider students. The course also teaches students how to use the available Cisco tools to find the information needed to accomplish their everyday tasks. Since no two networks are alike, this approach enables a student to apply the knowledge gained in this course to their specific needs.

Pre-Requisites:

To fully comprehend the concepts and technologies taught in this course, a working knowledge of LANs, WANs, and IP switching and routing is essential. Basic internetworking skills taught in the Interconnecting Cisco Network Devices training course, or equivalent knowledge, is considered the minimum knowledge needed for this course.

Although this is a packetized voice course, knowledge of the hows and whys of the traditional PSTN operations and technologies is required.

Interconnecting Cisco Network Devices v2.2

Who Should Attend:

System Engineers, Channel Partners/ Resellers, Customers.

Training Course Overview/Content:

Learn How To
Identify the components, processes, and features of traditional telephony networks that provide end-to-end call functionality
Describe two methods of call control used on voice and data networks and provide one example of a protocol for each
List at least five components or capabilities that are required to provide integrated voice and data services in campus LAN, enterprise, and service provider environments
Select the appropriate analog voice connection to a Cisco device given the types of analog connections and their susceptibility to line quality problems
Choose a voice compression scheme that best suits your needs given the fundamentals of digital voice encoding
Describe the appropriate signaling method to deploy in a telephony system given the type of signaling: between PBXs; between PBXs and central offices; or specialized, such as ISDN
Implement an effective method of transporting fax and modem traffic over a Voice over IP network given the standard implementations of fax and the methods used to transport modem traffic

Course Outline
Module 1 - Introduction to Packet Voice Technologies
Module 2 - Analog and Digital Voice Connections
Module 3 - Configuring Voice Interfaces
Module 4 - Voice Dial Peers
Module 5 - Introduction to Voice over IP
Module 6 - Voice over IP Signaling and Call Control
Module 7 - Improving and Maintaining Voice Quality
Module 8 - Scalable Numbering and Applications

Qualifications:

Exam: Cisco Voice Over IP (9EO-431) (CVOICE)

CVOICE is part of the recommended learning path for students seeking the following Cisco certified certifications

Cisco IP Telephony Support Specialist (CITSS)
Cisco IP Telephony Express Specialist (CITES)