Training Course: Conflict Resolution

Training Course Summary:

What is it about

Conflict is not a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. This course is designed to give you a positive approach to managing, resolving and, where appropriate, preventing conflict. You will acquire and practise established techniques for managing and resolving conflict in a variety of situations

Who Should Attend:

Managers, supervisors, team leaders, or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.

Training Course Overview/Content:

• Recognise and understand
Learn the seven home truths of conflict
Know the two primary reasons why conflict occurs
Spot the red flags which indicate conflict is brewing
Uncover the seven types of conflict and learn different strategies for dealing with them
• Dissolve and resolve
Work through the seven steps to co-operative resolution
Learn the essential rules for open communication
Discover proven ways to prevent conflict from escalating
Separate the person from the problem – what this means and how to do it
Mediate effectively in a conflict situation
• Behaviours and barriers
Break the automatic link between emotions and actions
Use the power of influence to overcome obstacles
Build trust and respect
What do I get out of it?
• More positive ways to promote change and collaboration
• Ability to identify and deal with causal behaviours which trigger and escalate conflict
• The confidence to confront people in a way that minimises defensiveness and hostility, every time
• Skills to control your own anxiety, anger and fear in a conflict situation to build trust and respect
• Knowledge of mediation techniques for a conflict situations