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Training Course Summary:

This one day instructor-led course provides the delegate with knowledge in the areas of implementation planning, installation, configuration, customisation, and troubleshooting of the Cisco Media Blender product.

Pre-Requisites:

Delegates are required to meet the following prerequisites:· Completion of CCSSA, Cisco Collaboration Server for System Administrators.

Training Course Overview/Content:

On completion of this course the delegate will be able to:

· Provide a general overview of Cisco Customer Interaction product family.
· Discuss various implementation guidelines and methodologies for the CMB.
· Install the Cisco Media Blender.
· Configure standard parameters for the Cisco Media Blender.
· Discuss the proper configuration of the ACD which interacts with the CMB.
· Diagnose and correct problems.

Qualifications:

There is currently no test following this course.