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Training Course Summary:

Do you need to improve performance?

• Would you like to be able to empower your staff?

• Do people often fail to commit to improvements you suggest?

• Do you want to learn how to ask the right questions to drive performance?

• Would you like a simple tool to help you coach effectively?

• Do you want an easier way to have ‘discipline’ conversations?

If the answer is “YES” - this is the course for you!

Coaching gives you buy-in, it gives you performance improvement and it is an easier conversation – what more do you want?

Coaching has become the skill for managers to have in their toolbox. This course utilises the key techniques: GROW, Instant Payoff, Active Listening, Funnel Questioning and Transactional Analysis to explore how to turn difficult conversations about poor performance into motivational conversations where the individual is empowered to make the changes themselves.

“Coaching is unlocking a person’s potential to maximise their own performance.
It is helping them to learn rather than teaching them.”
– Timothy Gallwey (Inner Game of Work)

How will my company benefit?

Companies want happy, high performing teams and this technique will help you reach that goal. In addition because staff are motivated to perform against criteria they have defined themselves and enact solutions that they have designed, the problems will be solved more efficiently.

How will I benefit?

This skill will enable you to hold conversations that previously may have felt confrontational in a more positive way: which is far less stressful. The solutions that are found may be ones you had not thought of and so you win both ways – you get more buy-in and new ideas whilst empowering and motivating rather than telling or suggesting (which is what most managers do.)

Pre-Requisites:

Anyone who needs to learn how to coach wants to encourage better performance and motivate and inspire a team to help themselves.

Training Course Overview/Content:

Introduction & Welcome

You will meet other delegates and share your reasons for wanting to be on the course.
An experienced, friendly trainer will help you visualise where you want this course to take you.

What Is Coaching?

You will look at various styles of improving performance and dealing with skill transfer and behavioural change and see where coaching fits in.

Why Coach?

Practical discussion on the benefits of, and barriers to, coaching. Explore how to overcome the barriers. Identify the key skills required to coach others and discuss the concept of the Bank of Goodwill. You will assess what barriers exist in your organisation, team and personally to coaching and then plan how to overcome them.
You will also look at the performance benefits to your staff, team and organisation of coaching.

Prepare to Coach

Before you can coach you need to understand yourself – coaching will tell you as much about yourself as it does about others. We use Transactional Analysis to look at various conversations and how conversations can get off track and how to get them back on track. We will also discuss how to prepare for a coaching session.
You will use Transactional Analysis to assess your communication style
and its appropriateness in a variety of contexts.

How to Coach

You will learn the GROW technique for coaching and practice it with real world examples of your own. We will explore the key communication skills of questioning and listening in the context of coaching others. You will look at types of questions to use when to use each, the questioning funnel, active listening and biased listening. You will practice designing questions for various purposes.

You will practice using GROW, being coached by others and giving them feedback on their coaching style based on what you have learned.

Immediate Coaching

You will learn Instant Pay-Off coaching for when time is short or as an alternative way of structuring coaching. You will also look at giving constructive feedback.
You will practice Instant Pay-Off Coaching

Concluding Coaching

You will learn how and when to stop coaching and when and how to delegate tasks. You will also look at receiving feedback and encouraging your team to give you feedback so you can continue to improve. You will practice receiving feedback to use constructively.

Practical Work

We will spend some time embedding the skills and combining the various techniques in various case study applications. This is to ensure the learning sticks and you gain experience.

Action Planning & Review

You will create an action plan to take back to work to ensure you use the techniques that will be most useful to you.