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Training Course Summary:

The Cisco Collaboration Server for System Administrators course provides the student with knowledge in the areas of implementation planning, installation, configuration, customization, and troubleshooting of the Cisco Collaboration Server product.

Pre-Requisites:

• Basic NT System Administration
• Basic HTML Editing
• Basic Database Concepts
• Basic Web Server Concepts
• Basic Telephony Concepts

Who Should Attend:

This hands-on course is intended for System Administrators, Supervisory Users, Implementation Consultants, Application Engineers, and Technical Support Engineers who need to be able to plan for, implement, install, configure, and troubleshoot the Cisco Collaboration Server environment

Training Course Overview/Content:

• Provide a general overview of Cisco Customer Interaction product family
• Discuss typical application scenarios for the CCS
• Discuss the interactions of various components of the CCS Product Architecture
• Discuss various design and implementation considerations for the CCS
• Discuss the steps necessary to install the CCS and its necessary operating environment
• Configure standard options of the CCS
• Customize appropriate options of the CCS
• Produce various standard reports for the CCS
• Perform various troubleshooting and maintenance activities for the CCS