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Training Course Summary:

This three-day course is designed to provide lectures and comprehensive hands-on labs to produce a competent systems Administrators for the Cisco Call Manager product. Upon completion of this course Systems Administrators will be able to, maintain, administer and troubleshoot the systems.

Pre-Requisites:

Delegates are required to meet the following prerequisites:

Basic working knowledge of a computer and experience installing software onto a PC
Basic understanding of network connectivity, Windows 2000 Server experience
Understanding of how network devices get subnet and IP addressing information, VLAN routing and configuration, TCP networking
Configuration of dial-peers on H.323 voice-enabled routers
Basic route plan construction, Cisco IOS and Catalyst OS command line basics, IOS Configuration, Knowledge of Telephony Application Programming Interface (TAPI) and Java Telephony Application Programming Interface (JTAPI) (optional)
Obtained a Cisco Certified Network Associate (CCNA) or equivalent knowledge
Knowledge of Windows 200 AdministrationKnowledge of Exchange Server 2000

Who Should Attend:

System Administrators or any person involved in the day to day running of a Cisco CallManager phone system.

Training Course Overview/Content:

Getting Started with Cisco Call Manager
Overview
Identifying Cisco IP Telephony Components
Identifying Cisco Call Manager Cluster and Deployment Options
Establishing an On-Cluster Call
Introducing Cisco IP Phones
Configuring Cisco Call Manager to Support IP Phones
Adding Users and Customizing User Options
Using the Bulk Administration Tool
Enabling Features for Users
Configuring Media Resources
Working with Softkey Templates
Configuring User Features
Cisco Call Manager Attendant Console
Introduction
Features
Scalability and Redundancy
Server and Administration Configuration
Client Installation