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Training Course Summary:

Transform the way you interact with your customers and gain a career-furthering qualification at the same time

Who Should Attend:

This certificate programme is for customer service professionals who wish to grow in their role and gain a recognised qualification in their profession, developing practical skills whilst earning a certificate that endorses their commitment and knowledge.

Training Course Overview/Content:

Excellent customer service remains at the forefront of all forward-thinking organisational strategies. Just a five percent increase in customer loyalty
can result in up to an 85% increase
in profitability. More organisations
than ever before realise that providing
their customers with faultless service
levels will result in distinct competitive advantage. This certificate programme combines the best from our proven customer service courses to provide essential core skills and knowledge in the areas of service delivery, handling difficult customers and the establishment of a best practice approach. It
also contains specific personal development options that allow you to tailor the content of the programme to meet your particular development needs. The certificate is awarded
following five days of specialist training plus written and practical assessments.