Training Course: Managing Difficult People

Training Course Summary:

Turn difficult, unproductive staff into motivated, productive team members

Who Should Attend:

Managers who consider one or more members of their team to be difficult, and HR professionals who are looking to learn best practice in this area.

Training Course Overview/Content:

What is it about? Dealing with difficult people is a challenge that can consume your time, energy and resources. To avoid this, you need a management strategy that helps you deal effectively with the problem behaviour, and helps them become cooperative and productive members of the team. This interactive course uses case studies and group feedback to help you find the best approach for you, to facilitate increased workplace harmony.