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Training Course Summary:

A business consists of its processes - its success depends on the effectiveness of those processes. Yet many organisations do not fully understand their processes or how the processes can be improved.

Business process modelling provides an organisation with the opportunity to document, understand, analyse and improve its business processes. This can lead to significant gains in the performance of the business. Moreover, a thorough understanding of business processes is critical to the identification and development of effective systems.

Pre-Requisites:

There are no formal prerequisites for this course although it is assumed that delegates have an understanding and experience of how businesses operate.

Who Should Attend:

Senior and line managers, consultants, business analysts and project leaders who are involved in improving the effectiveness of business processes or who wish to ensure that IT applications are built on a firm foundation of effective business processes.

Training Course Overview/Content:

Framework for Business Process Modelling
Why do we analyse business processes?
Business involvement.
Zachman framework.

Business strategy and the lead into process modelling
Purpose of business processes.
Objectives and metrics.
Issues and problems.

Process modelling techniques
Approaches – top-down to event-driven.
Pros and cons of common techniques.
As-is modelling.
Roles and responsibilities.

Process analysis
Evaluating the as-is processes.
Process metrics.
Defining the new processes – to-be modelling.
Checking the design.

Implementing the change
IT as an enabler of change.
Integration of the process modelling and system development projects.
Scoping the area of change.
Business implications of change.

Qualifications:

On completion of this course delegates may wish to sit for the ISEB certificate in Modelling Business Processes. This Certificate can be used to contribute towards the ISEB Diploma in Business Analysis