Back to Search Results

Training Course Summary:

The latest version of ITIL® (IT Infrastructure Library v3) provides a detailed set of best practice for IT Service Management. The library is published in five core books and covers a range of practices including Strategy, Planning, Operations, Service Level Management Service Continuity, Configuration Management, Release Management, Incident and Problem Management.
This foundation course introduces the Library as a whole, explaining aspects such as the framework and lifecycle while introducing the various elements.
The ITIL® v3 Foundation Certificate may be sat during the course.

Pre-Requisites:

A basic level of IT literacy as covered by Understanding Information Systems Understanding Information Systems [UIS] or the Understanding Information and Communications Technology Understanding Information and Communications Technology [ICT] course is required.

Who Should Attend:

IT professionals, business managers, business process owners and any other individuals who either require an understanding of ITIL® v3, especially those looking to obtain further qualifications in this area.

Training Course Overview/Content:

Introduction

ITIL Qualification Scheme

Service Management as a Practice

Service Lifecycle

Introduction to Key Concepts

Key Principles and models

Processes, Functions and Roles

Technologies and Architecture

Qualifications:

This course is accredited to prepare candidates for the ITIL® v3 Foundation Certificate which may be sat on the course.