Back to Search Results

Training Course Summary:

This course provides practical guidance for anyone who needs to develop their assertiveness skills for a range of workplace situations. You will gain the tools and techniques to boost your confidence and build your self-esteem.

By the end of this course you will be able to:

Recognise the link between assertiveness, confidence and self-esteem.
Identify the best approach to use when voicing ideas and opinions to colleagues and especially senior managers.
Handle difficult situations and people confidently and assertively.
Deal with criticism, confrontation, anger, and negativity effectively and positively.
Overcome feelings of apprehension and understand the importance of language and body language to assertiveness.
Develop techniques for better working relationships using assertiveness.

Who Should Attend:

Suitable for individuals who wish to improve their overall effectiveness by behaving in a more confident manner.

Training Course Overview/Content:

Understanding Different Styles of Behaviour

A definition of assertive behaviour and the benefits it offers
Distinguishing between assertive, aggressive and passive behaviour
Assertiveness at work - understanding human behaviour
Recognising Your Own Style and Behaviours

Self-assessment of your style - the associated strengths and weaknesses
Building relationships with work colleagues
Developing an assertive behavioural style
Why Do People Behave the Way They Do?

An introduction to the principles of Transactional Analysis
Assertiveness at work - understanding human behaviour
How are you perceived by others?
Avoiding the games people play
Handling Difficult Situations, Problems and Conflicts

Tackling barriers to assertiveness - recognising and dealing with fear and apprehension
Confronting common problems which occur in the workplace
Resolving conflict - dealing with difficult people
Raising sensitive issues
Assertive, Persuasive and Positive Communication


Moving from negative to positive ways of thinking - building your self-esteem
Are you saying ‘yes’ when you should be saying ‘no’?
Building your self-esteem using positive affirmation
How self-esteem affects confidence and influences behaviour - using assertive language
Identifying ways of building self-esteem and developing confidence
Assertive Techniques

Taking control through positive body language
Using assertive and positive language - making your message clear
Giving and receiving critical feedback
Persuasion skills and coping with criticism
Applying assertive techniques in different workplace situations
Your Ongoing Assertiveness Development

Establishing your goals and a plan of action for
implementation on your return to work