Back to Search Results

Training Course Summary:

To communicate with a wide range of individuals successfully needs not only a good self-awareness of your style and its impact on people, but the ability to use a range of skills and adapt your style to different situations and personality types. This highly practical course helps delegates understand and develop their own communication style through a series of interactive sessions including group and trainer feedback.

Delegates should understand that this course does not follow our normal course structures. There are few models and the amount of 'tell' components is kept to a minimum. Instead, participants will be asked to participate in some challenging scenarios and may well find themselves outside of their comfort zones. An open mind and an adventurous spirit are necessities for anyone wishing to join this exciting course.

By the end of this course you will be able to:

Increase your awareness of your style and identify how to adapt your style to different situations and personalities.
Understand different behavioural styles and how they can be used.
Understand the barriers to successful communication and how to overcome them.
Create the appropriate atmosphere for constructive face-to-face communications.
Construct and deliver your message - ensuring you are understood and that you encourage a positive response.
Use body language, voice and your own behaviour positively.
Deliver your message with confidence and impact.

Who Should Attend:

Suitable for managers who communicate with a range of individuals and who are looking to increase their self-awareness and to improve the effectiveness of their communications in a variety of different situations.

Training Course Overview/Content:

Do you Communicate with Real Impact?

How do you really come across?
Self-evaluation - my style
Behaviour options - aggressive, passive, consultative
Creating the Right Atmosphere

Putting people at ease - establishing rapport
What are the barriers to effective communication? How to break them down
Face-to-face Communications

Getting others involved - encouraging participation and
two-way communications
Overcoming concerns, fears and objections
How does your body language come across? Getting it right
Understanding work styles and behaviours - expressive, analytical, amiable and driver
Getting the Message Across with Impact

Power of positive language
Voice, tone, rate of delivery and checking comprehension
Compelling start and dynamic ending - keeping moving and on track
Working with Others Confidently

Managing emotions within communication
Feedback - responding and encouraging accurate and fair feedback
Dealing constructively with negative or unresponsive people
Understanding the other person’s position
Personal Development

Putting it into practice - formulating an action plan