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Training Course Summary:

This course builds on our BlackBerry Enterprise Server Administration course, expanding on the areas of Administrative Role Management, Troubleshooting, Performance Tuning, Distributed Architectures, Reporting and Application Deployment.

Who Should Attend:

For BlackBerry Enterprise Server Administrators who have already attended our Administration course or have significant experience of administering their BlackBerry Environment.

Training Course Overview/Content:

Review of the BlackBerry Enterprise Server Network and Software Architecture
Overview
Introduction to the BlackBerry Wireless Architecture
BlackBerry Enterprise Server Software Architecture
Configuring WiFi Access
The BlackBerry Enterprise Server Resource Kit
Installation of the BES Resource Kit
BlackBerry User Administration Tool
Monitoring User Activity
Enterprise Activation Status Tool
Tracking Message Flow
Out Of Coverage Monitoring
Tracking Pending Messages
Administrative Role Management
Installing BlackBerry Manager on a PC
Configuring AD Users to have Administrative Roles
Working with Role Capabilities
Troubleshooting
Real-time monitoring of Server log events
Delayed Notifications
Monitoring Message Flow
Enterprise Activation Errors
Message Receipt Confirmation
Non-responsive and slow threads
MAPI/CDO Errors
Performance Tuning
Services that affect performance
Monitoring Server Performance
Offloading work to other servers
Memory management
Network Issues
Configuring a Distributed BlackBerry Architecture
Installing and Configuring a separate Attachment Server
Installing and Configuring a separate MDS CS
Installing and Configuring a separate MDS Server
Deploying a separate SQL Server
Reporting on a BlackBerry Enterprise Server
Reporting Historical Statistics
Reporting on Server Performance
Auditing using the Domain Administration History Tool
Phone, SMS and PIN usage reporting
Accessing the SQL Server Configuration Database
Using Reporting Services
Application Deployment
Software Configuration Management
Deploying MDSS Applications
Deploying Web Apps
Deploying Java Applications Wirelessly