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Training Course Summary:

This course focuses on the prevention, diagnosis, and resolution of hardware-related problems encountered when working with NetWare. While the course assumes the use of NetWare 4.x or NetWare 5.x, the skills learned will have a great deal of practical value to network administrators as they optimize and maintain systems while using many other Novell products. The course explores a number of research tools that will assist the network administrator in acquiring the information needed to solve "real-world" problems. It includes extensive hands-on exercises, which make up approximately 60% of all class time. The course materials are designed to provide a continuing reference that will be useful back at the student's worksite.

Pre-Requisites:

• Students should have taken all other courses in their CNE preparation OR
• have had equivalent experience
• Basic understanding of personal computers, operating systems, and network technology
• Experience with DOS
• Experience with Windows
• Experience with NetWare NetWare or 5.x

Training Course Overview/Content:

When you complete this course, you will be able to:
• Install/troubleshoot network boards & cables for Ethernet & token ring networks.
• Install/troubleshoot network storage devices (IDE & SCSI hard disks & CD-ROMs).
• Prevent, diagnose & resolve problems with Windows workstations.
• Diagnose & resolve network printing problems
• Diagnose & resolve problems with the server & network.
COURSE TOPICS:
• Introduction to Service and Support
• Using a Systematic Troubleshooting Process
• Using Electronic Research Tools when Troubleshooting
• Installing and Troubleshooting Cabling and Network Boards
• Installing and Troubleshooting Network Storage Devices
• Troubleshooting Novell Client Problems
• Troubleshooting Network Printing Problems
• Troubleshooting Server and Network Problems

Qualifications:

Exam 50-635