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Training Course Summary:

Elements of this syllabus are subject to change.

This two-day workshop teaches messaging specialists to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.

After completing this workshop, students will be able to:

• Use the Microsoft Exchange Server 2007 Management Pack for Microsoft Operations Manager (MOM) 2005 to monitor Exchange servers.

• Monitor and troubleshoot client performance and connectivity.

• Identify and resolve issues related to access of resources and messages.

• Monitor and troubleshoot mail flow.

• Monitor and troubleshoot Mailbox servers.

• Monitor and troubleshoot external and additional services.

• Identify trends in a messaging system.

Pre-Requisites:

This workshop requires that students meet the following prerequisites:

• Fundamental knowledge of network technologies including DNS and firewall technologies.

• Experience administering Exchange Server 2007.

• Experience with the Windows Server 2003 operating system.

• Experience with Active Directory directory service in Windows Server 2003.

• Experience with managing backup and restore on Windows Servers.

• Experience using Windows management and monitoring tools such as Microsoft Management Console, Active Directory Users and Computers, Performance Monitor, Event Viewer, and IIS Administrator.

• Experience using Windows networking and troubleshooting tools such as Network Monitor, Telnet, and NSLookup.

Who Should Attend:

The audience for this course includes people with experience with Exchange Server 2007 or previous versions of Exchange Sever. These people will have experience installing and configuring Exchange Server, configuring recipients and mailboxes, and supporting Exchange Server clients. People coming into the course are expected to have at least three years experience working in the Information Technology field—typically in the areas of network administration or Windows Server administration—and one year of Exchange Server administration experience.

Training Course Overview/Content:

Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting

After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.

Topics

• Overview

• Introduction to Microsoft Operations Manager

• Introduction to Troubleshooting Exchange Server 2007

• Demonstration: Using MOM to Monitor Exchange Servers


Lab: Introduction to Exchange Server Monitoring and Troubleshooting

• Developing a Monitoring and Troubleshooting Process


After completing this unit, students will be able to:

• Describe how this unit provides the basis for the information to be presented in the other units in the workshop

• Describe what MOM is.

• Provide an example of efficient troubleshooting logic for Exchange Server 2007.

• Explain how to monitor Exchange Servers using MOM.


Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity

After completing this unit, students will be able monitor and troubleshoot mail flow.

Topics

• Overview

• Tools for Monitoring Client Performance and Connectivity

• Process for Troubleshooting MAPI Clients

• Process for Troubleshooting Client Access Server Clients


Lab: Monitoring and Troubleshooting Client Performance and Connectivity

• Monitoring Client Connectivity

• Troubleshooting AutoDiscover Issues

• Troubleshooting a Client Access Server Issue


After completing this unit, students will be able to:

• Identify tools for monitoring client performance and connectivity.

• Describe the process for troubleshooting MAPI clients.

• Describe the process for troubleshooting Client Access server clients.

• Configure Microsoft Operations Manager (MOM) to monitor client connectivity issues.

• Identify the cause for an Autodiscover issue and resolve the issue.

• Identify the cause for a remote client connectivity issue and resolve the issue.


Unit 3: Troubleshooting Access to Resources and Messages

After completing this unit, students will be able to troubleshoot access to resources and messages.

Topics

• Overview

• How Public Folder Access Works

• How Calendaring Works

• Process for Troubleshooting Client Access Server Issues


Lab: Troubleshooting Access to Messaging Contents

• Troubleshooting a Public Folder Access Issue

• Troubleshooting a Calendaring Issue

• Troubleshooting an Outlook Web Access Issue


After completing this unit, students will be able to:

• Describe how public folder access works.

• Describe how calendaring works.

• Explain the process for troubleshooting client access server issues.


Unit 4: Monitoring and Troubleshooting Mail Flow

After completing this unit, students will be able to monitor and troubleshoot mail flow.

Topics

• Overview

• Discussion: Tools for Monitoring Mail Flow

• Demonstration: Troubleshooting Message Transport Using Exchange Server 2007 Tools

• Process for Troubleshooting Internal Mail Flow

• Process for Troubleshooting External Mail Flow


Lab: Monitoring and Troubleshooting Mail Flow

• Configuring MOM to Monitor Message Flow

• Troubleshooting Internet E-Mail Delivery

• Troubleshooting Spam Filtering

• Troubleshooting Outbound Internet E-mail Delivery


After completing this unit, students will be able to:

• Identify tools for monitoring mail flow.

• Describe how to troubleshoot message transport using Exchange Server 2007 tools.

• Describe the process for troubleshooting internal mail flow.

• Describe the process for troubleshooting external mail flow.

• Configure Microsoft Operations Manager (MOM) to monitor message flow.

• Identify and resolve the reason that messages are not being delivered to and from the Internet.

• Identify and resolve the cause for spam filters blocking messages.


Unit 5: Monitoring and Troubleshooting Mailbox Servers

After completing this unit, students will be a

Qualifications:

This course will help the student prepare for the following Microsoft Certified Professional exam:

• Exam Exam 70-236: Implementing: Troubleshooting

• Exam and Maintaining a MS Exchange Server 2007 Infrastructure.: