Training Course: 21st Century Management

Training Course Summary:

This course is our most comprehensive management development course, consolidating key managerial skills such as team development, performance management, coaching and self management into a clearly structured programme. Banish ‘beige’ management and really inspire your people to achieve

Who Should Attend:

Managers from any discipline who wish to learn, revise or develop their management techniques

Training Course Overview/Content:

• Techniques to build a team for excellent workplace performance
• Skills to achieve positive results from difficult situations
• The ability to communicate with greater assurance to get points across and achieve objectives
• Improved personal impact
• The purpose and expectations of management – why is it so important?
• What is a manager’s role in relation to the task, team and individual
• How should managers manage – 3 key management styles, what is your style, when is each style appropriate?
• Team dynamics and leadership – what are the key components of effective teams
• The essentials of self-management
• How to manage performance of the team and the individual – role clarity, objective setting and review. The importance of feeding back right – the difference between motivational and developmental feedback
• Communication – gaining co-operation from your staff
• How to deal with conduct and capability issues
• Handling difficult situations assertively for positive outcomes
• The principles of workplace motivation and what are the key elements of motivation
• Interviewing skills for managers – ensuring you get the right person for the job
• How to conduct an appraisal meeting, and why they are important to performance
• How to coach your staff and provide support to help them achieve their own personal objectives for the benefit of the organisation
• Delegating with trust and ensuring it gets done
• Running a team meeting and facilitation techniques to make the meeting effective
• Managing upwards – presenting your case to your peers and your own manager